Let's treat our customers the same we would want to be treated if we purchased a co op or condo.
Our office takes great pride in the service we provide to the residents in our buildings. Instead of us putting up walls where owners need to fight with us to get things done, we take the exact opposite approach and do everything we can to make it easy for the owners. This is what excellent customer service is all about. We want them to be able to get things done with no hassle and rely on us when they need us the most.
Dermer Management does not want to just take care of a problem. We want to take care of it and have the resident walk away with an experience where they know they were treated with the upmost respect and professionalism at all times.
We always hear the stories in the industry of property managers having negative attitudes and not treating their customers right.
This will not happen at Dermer Management. It is not what we believe in.